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Welcome to KOMALARTSY | Experience Handcrafted Unique Statement Fashion Jewellery And Wall Art.

FAQ

NEED HELP?

Frequently Asked Questions

JEWELLERY
REGISTERATION
  • Click on Login/Register Page
  • It will take you to your Dashboard
  • Go to you you registered email
  • You will receive  –  Registration Confirmation email – “Your KOMALARTSY account has been created! “
  • Click on – Set New Password Link 
  • Create New Password
  • Check your Spam Folder
  • Still didnt get it? Wait for 10 Mins, again check your spam folder. 
  • Select email, Click on Not Spam

You can contact us on WhatsApp : +91 – 9177631386

  • Go to Login/Register
  • Under login section, Click on – Lost Your Password

OR

You can connect with us via WhatsApp: +91 – 9177631386

PRODUCT
  • Keep Away From Moisture And Harsh Chemicals
  • Let Perfumes And Lotions Dry Before Wearing Jewellery
  • When Not In Use,  Store In A Closed Box Or Bag (This will increase the life span of Jewellery)
  • Remove Before Taking Shower

Yes, We Would Love To Give Your Jewellery Your Personalised Touch Which Represent Your Style.  You can directly connect with us through WhatsApp on +91 9177631386

All our products are handcrafted by Indian artisans & manufactured on an order basis, hence we do not offer Refund/Return/Exchange. For further details, please go through our Refund And Returns Policy.

Polishing and plating is a cost-effective solution to give the products a real look. However, these are prone to wear and tear with time.

No, These products are Lead and Nickel Free.

Yes, As Per The Availability You Can Place Orders For Your Favorite Product. We will notify you once it’s back.

You Can Contact Us Via Whatsapp – +91 9177631386.

The store is located at Hyderabad, India.

You are purchasing Handmade Statement Jewellery and Slight imperfections are to be expected.

Please understand that handmade items are never ‘Perfect’.

These imperfections make each piece truly one-of-a-kind.

Each piece carries the essence and spirit of the artisan who crafted it, Representing the authenticity of their craft.

At KomalArtsy, we take pride in offering handmade products crafted with care and paying attention to details.

We genuinely appreciate your understanding that comes with handmade creations.

We are here to assist you!!!

ORDER

You will get a confirmation mail on your registered E-mail ID regarding order confirmation

Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.

For missing Order – Kindly write to us at komalartsy@gmail.com or Whatsapp on +91 9177631386. We will surely provide you with the best solution for the same.

For Damaged Product: – Please read Damaged Return Policy 

This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to us through WhatsApp +91 9177631386.

In case, there’s a delay in the shipment, our team will make sure that they reach out to you on your registered E-mail ID or WhatsApp.

Once order is in the dispatched phase, change of address is not possible. However, you can contact us within 3 hrs of placing the order. It can be altered. You can either email us or whatsapp us at +91 9177631386

Payments for the products available on the website and app may be made in the following ways:

– UPI, Credit Cards, Debit Cards, Net Banking,
– Online payments are instant payment options and recommended to ensure faster processing of your order.
– Cash On Delivery (COD) option Not Available.

All online payments are handled by authorised Rayzorpay Payment Gateways, considering transaction security measures mandated by the RBI and other regulatory authorities. Komalartsy is not responsible for any breach of information or inappropriate transactions.

We recommend booking your jewellery minimum  3 weeks in advance.

Ordering for your loved ones, you can send your personalized message on WhatsApp along with your order number. 

*Note – Please contact us within 10 hrs from placing the order.

  1. Login to you account
  2. Add your products 
  3. Go to Checkout
  4. Scroll down at the end.
  5. You will find – “Add a note to your order” just below payment options.
  6. Tick the option and add a special note.

OR

You can contact us via WhatsApp – +91 – 9177631386

SHIPPING

Flat ₹ 100 for orders below ₹799.

No, Presently we are not delivering outside India. But soon products will be available internationally at your door steps. 

No, All the orders are on prepaid basis only.

Dispatch Time = 1 – 2 Business Days

Estimated Order Delivery Time = 3 – 10 Days

  • If you are not at home, you can ask your neighbors to arrange delivery. Or you can change the delivery time. For the same, Please contact us at least 24 hours in advance.
  • The delivery service will usually try to contact you (either by phone or a delivery notification) and may attempt a redelivery. Please understand, the redelivery will only be attempted once. So make sure you are either present or make some arrangement.
  • Even after the 2nd attempt if no one is present or arrangement is made by the customer. The customer has to make its own pickup arrangements within 2days of the 2nd attempt. Otherwise it returns to the company Komalartsy and you have to freshly purchase the product.
  • The Order will be marked as Delivered by Komalartsy
Art
  • All the items are hand-made paintings on Canvas/MDF board, we don’t offer print versions.

YES, we can make any different size based on your request. Please contact us via whatsapp for details.

YES, please contact us if you want to add your touch and style to an available painting or if you have any custom request.

All artworks are in ready to hang state (except canvas paintings without boards).

To protect artwork well during shipping, all the Artwork is Shipped in a quality plastic/cardboard/ tube and wrapped in bubble mats/paper mats to avoid damage.

Each painting is inspected and professionally packaged for 100% safe travel so that your Artwork arrives to you in perfect condition.

  • Never hang your artwork outside, in areas of high humidity, or near any heat source.
  • Please make sure that you clean your hands before handling artwork.
  • Do not place anything on top of the artwork 
  • Use a clean brush to remove dust from artwork.
  • If over the years you notice that your canvas is starting to loosen up and sag, you can try the following:
  • Spray an even, fine mist of clean water or distilled water on the back of the canvas. The canvas should tighten up when it dries.

Never use any chemical cleaners to clean your canvas painting/Artwork.

Processing time 

Ready Artwork =1- 2 Business Days 

Customize Artwork = 7- 30 Business Days (Depending on the amount of Work)

Estimated Delivery Time ( Excluding Processing Time) 

2- 10 Working Business Days 

 

Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.

  • If you are not at home, you can ask your neighbors to arrange delivery. Or you can change the delivery time. For the same, Please contact us at least 24 hours in advance.
  • The delivery service will usually try to contact you (either by phone or a delivery notification) and may attempt a redelivery. Please understand, the redelivery will only be attempted once. So make sure you are either present or make some arrangement.
  • Even after the 2nd attempt if no one is present or arrangement is made by the customer. The customer has to make its own pickup arrangements within 2days of the 2nd attempt. Otherwise it returns to the company Komalartsy and you have to freshly purchase the product.
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